Terms of Service

Last updated: 24 June 2026

1. Who we are

Chronic Wellness ("the App") is owned and operated by Dolme SA (Pty) Ltd, a private company incorporated in the Republic of South Africa.

2. Acceptance of terms

By creating an account or using the App, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the App. These Terms are governed by the laws of the Republic of South Africa. You also accept our Privacy Policy, which forms part of these Terms.

3. Eligibility and age

• You must be at least 18 years old to create your own account.
• If you are under 18, your parent or legal guardian may create a primary account and add you as a dependent profile. They are responsible for your data and for any actions taken on your behalf.
• The App is not designed for use by children. We do not knowingly collect health data directly from minors who do not have a parent or guardian managing their dependent profile.

4. What the App does

Chronic Wellness is a personal wellness-tracking tool. It helps you log and review your own health-related entries, including:

• Conditions you choose to track (chronic illnesses, symptoms you're investigating, recovery journeys).
• Symptoms — severity, mood, notes, photos.
• Medications — names, dosages, schedules, doses taken or skipped, side-effect notes (entered by you).
• Vital signs you've recorded (blood pressure, glucose, weight, etc.).
• Daily wellbeing check-ins (mood, sleep, energy, pain, appetite, concentration).
• Appointments you've scheduled.
• PDF wellness reports summarising the last 10 days of your tracked data, for you to share with your healthcare provider.
• Virtual Clinic bookings — when you choose to book a remote consultation, the App sends your booking (with the SA ID number you enter at the time) to a partner clinical system to land the appointment in the clinician's queue.
• Send-to-Clinic — when you choose to share a wellness summary with a clinician, the App sends the summary to a partner clinical system. SA ID is used in transit only and never stored by the App.
• Dependent profiles for managing the health data of minors, elderly family members, or people in your care.
• An emergency SOS feature that sends SMS alerts to designated contacts (user-initiated only).

5. What the App does NOT do

• It does NOT diagnose any medical condition.
• It does NOT treat any medical condition.
• It does NOT prescribe, recommend, or suggest any medication, dosage, therapy, or course of action.
• It does NOT interpret laboratory results, vital-sign readings, photos, or any clinical data. It does not flag readings as safe, unsafe, normal, or abnormal.
• It does NOT detect medication interactions or warn about drug combinations.
• It does NOT give medical advice or replace a consultation with your doctor, nurse, pharmacist, therapist, or any other healthcare provider.
• It is NOT classified or registered as a medical device under SAHPRA regulations. If you need clinical decision support, consult a licensed practitioner.
• Medication names, dosages, frequencies, and times entered into the App are your responsibility. The App does not verify or validate any entries.
• Summaries, score numbers, trend arrows, and PDF reports generated by the App are summaries of your own self-tracked data, not medical records and not clinical interpretations.

Always consult a licensed healthcare provider about your health, symptoms, medications, and any changes to your treatment.

6. Your responsibilities

You agree to:

• Provide accurate information when creating your account and entering health data.
• Keep your login credentials, emergency PIN, and any SA ID number you enter confidential.
• Not use the App as a substitute for professional medical advice, diagnosis, or treatment.
• Not rely solely on the App for medication reminders — maintain your own awareness of your medication schedule.
• Only enter another person's SA ID number (e.g. when booking on behalf of yourself) for legitimate purposes that you have authority to perform.
• Ensure that any dependent profiles you create are for individuals you have legal authority to manage.
• Not attempt to reverse-engineer, modify, or distribute the App or its source code.
• Not use the App for any unlawful purpose, or in a manner that compromises the security of the App or other users' data.

7. Emergency SOS feature

The SOS feature is designed as an additional safety measure, not a replacement for calling emergency services directly. Specifically:

• The SOS feature is only triggered by you. The App does not automatically trigger emergency actions based on your tracked data.
• Triggered alerts send an SMS to your designated contacts via your device's native SMS composer. Delivery depends on your cellular network and is not guaranteed.
• GPS location sharing depends on your device's location services and permission settings. Location accuracy varies.
• The App is NOT connected to any emergency dispatch service (police, ambulance, fire).
• If you can speak, always call 10177 (ambulance), 10111 (police), or 112 directly.
• We are not liable for delays, failures, or inaccuracies in SMS delivery or GPS location.

8. Virtual Clinic bookings and Send-to-Clinic

The Consult tab and the Send-to-Clinic feature transmit information you choose to share to a partner clinical workflow system. Specifically:

• You initiate every transmission. The App does not auto-send your data.
• When you enter an SA ID number to book a consult or send a summary, that ID number is used in transit only to address the message to the correct patient file. It is not stored on this App.
• The clinician on the receiving end is independent of Dolme SA (Pty) Ltd. The App is not the practitioner and does not provide clinical services.
• If a booking does not match a patient record on the partner system, the App will tell you and stop. You are responsible for arranging registration with the clinic.

9. Limitation of liability

To the maximum extent permitted by South African law:

• The App is provided "as is" without warranties of any kind, express or implied.
• We do not warrant that the App will be uninterrupted, error-free, or free of harmful components.
• We are not liable for any health outcomes, medical decisions, or adverse events arising from your use of the App, including but not limited to:
  • Incorrect data entry (wrong medication name, dosage, or schedule).
  • Missed medication doses despite reminders.
  • Decisions made on the basis of self-tracked data or PDF reports.
  • Failure of the SOS feature to deliver an alert.
  • Delays, failures, or rejections by the partner Virtual Clinic system.
  • Data loss due to technical issues.
• Our total liability for any claim arising from your use of the App is limited to the amount you paid for the App in the 12 months preceding the claim (or R0 if you are on the free tier).
• Nothing in these Terms limits liability that cannot lawfully be limited under South African law, including liability for gross negligence or wilful misconduct.

10. Intellectual property

The App, its design, code, brand, and content (excluding user-generated data you enter) are owned by Dolme SA (Pty) Ltd. You may not copy, modify, distribute, or create derivative works based on the App without written permission. You retain ownership of the personal information and health data you enter; granting us the limited licence we need to operate the App as described in the Privacy Policy.

11. Your data and privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act, 2013 (POPIA). Health information is "Special Personal Information" under POPIA Section 26 — by using the App you provide express consent for us to process your health information for the purposes set out in the Privacy Policy.

12. Account termination

• By you: You may delete your account at any time via Settings → "Delete my account and all data". This permanently removes all your data from the App's primary database (subject to the 30-day backup window described in the Privacy Policy).
• By us: We may suspend or terminate your account if you violate these Terms, use the App for unlawful purposes, attempt to compromise the security of the App or other users' data, or impersonate another person.
• Inactivity: Accounts inactive for 24 consecutive months may be flagged for review. We will notify you via the email on file at least 30 days before any inactivity-based deletion.

13. Third-party services

The App uses the following third-party services to operate. Each has its own terms of service and privacy policy. We are not responsible for their practices beyond the data we send them.

• Supabase — hosted PostgreSQL database, authentication, file storage, and edge functions.
• Expo / React Native — application framework, push and local notification services.
• Clickatell — SMS delivery for emergency contact alerts.
• Sentry — anonymised crash reporting (no health data sent).
• Apple App Store / Google Play Store — app distribution and in-app purchase processing (when applicable).

14. App store terms

These Terms are between you and Dolme SA (Pty) Ltd, not with Apple Inc. or Google LLC. Apple and Google are not responsible for the App or its content. If you downloaded the App from the Apple App Store, the Apple Licensed Application End User Licence Agreement also applies; in case of conflict, those terms take precedence over inconsistent provisions in section 9 of these Terms only insofar as required by Apple.

15. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via an in-app notification at least 14 days before they take effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the App after the effective date constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the App shall be resolved in the courts of the Republic of South Africa.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including but not limited to power outages, internet failures, acts of God, strikes, or government action.

19. Entire agreement

These Terms, together with the Privacy Policy and any in-app consent screens, constitute the entire agreement between you and Dolme SA (Pty) Ltd regarding the App, and supersede any prior agreements or representations.

20. Contact

For questions about these Terms, contact us at:

Email: legal@dolme.co.za
Company: Dolme SA (Pty) Ltd, Republic of South Africa.